Indochina and its related parties are committed to protecting your
Personal Information that you share with us. We want you to understand
moment to review our Privacy Policies. By using our website or the
services offered by us, you are consenting to our use of such personal
information as you provide to us as described herein. If you do not
consent to our use of your information, please do not use our services.
contained herein can be directed to us at
Travel Indochina and its related parties.
We do our utmost to ensure your personal information is safeguarded and
What is considered personal information and why would it be
We collect the following personal information in the course of offering
services or providing services to you: Age, Name, Address, Phone Number,
e-mail address, Credit Card details, Evaluations, Comments you provide
us, trip destination information, credit card information etc. The
collection of this information is done to allow us to provide services
to you as requested. We also use this information to: register you to
receive newsletters, answer your request for further information about
our trips, make a booking, provide you with information about the
Company and/or our services. Furthermore, the personal information
allows us to:
* Understand your needs as a customer and determine eligibility for our
products and services.
* Inform you about our products and services, or those of our partners
that we believe may be of interest to you.
* Provide ongoing service.
* Comply with the law.
* Conduct after sales marketing.
We believe you would also expect us to contact you to advise you of new
and existing services and benefits that may be of interest to you. On
occasion, we will inform you of such services and benefits via direct
marketing. Direct marketing material would be delivered to you by mail,
telephone, or electronic means to advise you of these services.
Previously supplied personal information may be used to contact you to
provide you with this information.
Personal information is not collected unless provided to us. This means
you can visit and browse our website without having to provide any
personal information to the Company.
How do we obtain consent?
We obtain consent by:
* Written permission via mail, email or fax.
* Verbal permission with a dated notation in your customer file along
with the initials staff that recorded the information.
* Third party consent (i.e. from your travel agent).
How is your Personal Information Protected?
All personal information is stored in secure databases at secure
addresses to prevent unauthorized access. Passwords, encryption devices
and firewalls protect these databases. Please note however that no data
transmission over the Internet can be guaranteed to be 100% secure. We
cannot ensure the security of information you transmit to us over the
Access to your personal and private information is limited to authorized
employees only. We keep our employees informed about our policies and
procedures. Unauthorized access and/or disclosure of client information
are strictly prohibited. All of our employees are expected to maintain
the confidentiality of customer information at all times.
With whom do we share your personal information?
Partners and Suppliers:
Active Travel Indochina will share your information with the outside
suppliers (such as guides, travel companies, hotel companies, insurance
companies, equipment suppliers, and credit card processing entities etc,
all of which may be located outside of Canada and governed by differing
privacy legislation) who perform services on our behalf. As you would
expect, certain information must be provided to these suppliers in order
to facilitate your booking and in order to provide you with service(s)
you have requested.
Affiliated Companies within Active Travel Indochina:
In order to provide you with superior customer service, and to ensure
you benefit from our full range of products and services and as
permitted by law, we may share your personal information within the
Active Travel Indochina of companies listed above.
Please be assured that Active Travel Indochina and its contracted
suppliers never sell, lease or trade information about you or your
travel information to other parties in the ordinary course of conducting
its business. Of course, if all of the assets of Active Travel Indochina
or any of the affiliated entities identified in this policy were to be
sold, your personal information would be among the assets sold.
What are our
We will acquire personal information such as your name and email address
if you subscribe to our electronic newsletter, partake in any surveys or
on-line promotions. We do not send unsolicited email.
What is a
A cookie is a small text file containing a unique identification number
that a website sends to your computers web browser. While you visit a
particular website, a cookie may be used to track the activities of your
browser as well as provide you with a consistent, more efficient
Cookies may be used to help speed up the booking process so you do not
to measure website usage such as entry and exit points of visitors, how
many people visit a certain section or page and details of searches
performed and related information. If you are making a purchase we may
next. We do not store any personal information in the cookie, or use it
for any other purpose.
Can I access
my information and whom do I contact?
Upon request in writing, you will be informed of the existence, use and
disclosure of your personal information, subject to certain limitations.
If you wish to review or verify the personal information you have
provided to us, determine to whom your personal information was
disclosed, amend or to delete any information, please contact us in
Subject to legal and contractual restrictions, you can withdraw your
consent to our use of your information at any time and with reasonable
notice. If you refuse or withdraw your consent for any purpose that is
required by us to fulfil our product or service contract with you or the
Company, we will not be able to provide you, or continue to provide you,
with the product or service.
By using our product and services and by visiting our website you
consent to the collection, use, retention and disclosure of your
your consent with respect to any or all uses or disclosures of your
personal information at any time (subject to legal or contractual
restrictions) by sending written instructions (an Opt Out Notice).
In the event you provide us with an Opt Out Notice you information will
be segregated and not disclosed or used in any manner about which you
have objected. However, the personal information we collected will be
retained by us in accordance with our usual retention practices and
procedures. You may at any time review such information as further set
We will respond to your written request within 30 days of your requests
receipt. If we respond favourably to your request, we will give you
access to your file. If for any reason, we cannot grant your request for
this information, we will provide you with written reason(s)